Crisp

by Crisp IM SAS

The all-in-one business messaging platform

Independently VerifiedLast verified: March 2026
See 3 alternatives to Crisp →

7.6

/ 10

Overall Score

Crisp scores 7.6/10 overall. The all-in-one business messaging platform. Best for: SMBs wanting all-in-one customer messaging without per-seat pricing. Starting at $45/month. Last verified Mar 24, 2026.

Score Breakdown

How we score →
Value
8
Ease of Use
8
Power
7
Setup Friction
8
Migration Ease
6
Transparency
8

Scores are editorial assessments on a 1–10 scale. Overall score uses a weighted formula: Value (25%), Power (20%), Transparency (20%), Ease (15%), Setup (10%), Migration (10%). Full methodology

Switching Intelligence

Sasanova Exclusive

Migration Difficulty

Easy

Implementation Complexity

Low

What triggers people to switch AWAY

  • Need more than 20 agents
  • Need enterprise compliance
  • Need deeper CRM integration

What blocks people from leaving

  • Chat widget customization
  • Knowledge base content
  • Chatbot workflows

Data Export & Portability

Data export, API access

Best For

  • SMBs wanting all-in-one customer messaging without per-seat pricing
  • Teams needing live chat + chatbot + knowledge base in one tool
  • Companies supporting customers across multiple channels

Avoid If

  • You need enterprise-grade ticketing and SLAs
  • You need deep CRM integration
  • You have more than 20 agents (Plus plan limit)

Features

Live chat widget
Shared inbox
AI chatbot
Knowledge base
Omnichannel (email, WhatsApp, Instagram, SMS)
Chat triggers
Workflows
Video calls
Co-browsing
Status page

Pricing

PlanMonthlyAnnualBillingLimits
FreeFreeFreeflat2 seats, website chat widget, shared inbox, unlimited messages
Mini$45/mo$540/yrflat4 seats, shared email inbox, chat triggers, shortcuts, unlimited history
EssentialsPopular$95/mo$1140/yrflat10 seats, omnichannel inbox, AI chatbot, knowledge base, analytics
Plus$295/mo$3540/yrflat20 seats, unlimited AI, ticketing, white-labeling, customer portal

Free tier: 2 seats, website chat widget, shared inbox, unlimited messages

Source: Crisp IM SAS pricing page →Verified: Mar 2026Scoring methodology →

Pricing Calculator

Estimate your monthly cost for Crisp. Click a plan to select it.

1255075100

Estimates based on published pricing. Usage-based plans are approximated. Verify with vendor for exact quotes.

Integrations

WordPressShopifySlackZapierWhatsAppInstagramMessengerSegment

Alternatives

Intercom

Intercom Inc.

6.4

/ 10

The complete AI-first customer service platform

Zendesk

Zendesk Inc.

5.6

/ 10

Champions of customer service

Freshdesk

Freshworks Inc.

7.1

/ 10

Delight your customers with effortless customer service

Related Comparisons

Crisp vs Intercom

Crisp offers flat-rate workspace pricing (not per-seat) with live chat, chatbot, and knowledge base. Intercom has more powerful AI (Fin) and proactive messaging but charges per seat.

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