Crisp
by Crisp IM SAS
The all-in-one business messaging platform
7.6
/ 10
Overall Score
Crisp scores 7.6/10 overall. The all-in-one business messaging platform. Best for: SMBs wanting all-in-one customer messaging without per-seat pricing. Starting at $45/month. Last verified Mar 24, 2026.
Score Breakdown
How we score →Scores are editorial assessments on a 1–10 scale. Overall score uses a weighted formula: Value (25%), Power (20%), Transparency (20%), Ease (15%), Setup (10%), Migration (10%). Full methodology
Switching Intelligence
Sasanova ExclusiveMigration Difficulty
Implementation Complexity
LowWhat triggers people to switch AWAY
- Need more than 20 agents
- Need enterprise compliance
- Need deeper CRM integration
What blocks people from leaving
- Chat widget customization
- Knowledge base content
- Chatbot workflows
Data Export & Portability
Data export, API access
Best For
- SMBs wanting all-in-one customer messaging without per-seat pricing
- Teams needing live chat + chatbot + knowledge base in one tool
- Companies supporting customers across multiple channels
Avoid If
- You need enterprise-grade ticketing and SLAs
- You need deep CRM integration
- You have more than 20 agents (Plus plan limit)
Features
Pricing
| Plan | Monthly | Annual | Billing | Limits |
|---|---|---|---|---|
| Free | Free | Free | flat | 2 seats, website chat widget, shared inbox, unlimited messages |
| Mini | $45/mo | $540/yr | flat | 4 seats, shared email inbox, chat triggers, shortcuts, unlimited history |
| EssentialsPopular | $95/mo | $1140/yr | flat | 10 seats, omnichannel inbox, AI chatbot, knowledge base, analytics |
| Plus | $295/mo | $3540/yr | flat | 20 seats, unlimited AI, ticketing, white-labeling, customer portal |
Free tier: 2 seats, website chat widget, shared inbox, unlimited messages
Pricing Calculator
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