Help Scout

by Help Scout PBC

An easier way to help your customers

Independently VerifiedLast verified: March 2026
See 3 alternatives to Help Scout →

7.1

/ 10

Overall Score

Help Scout scores 7.1/10 overall. An easier way to help your customers. Best for: Small teams wanting a simple, email-like support experience. Starting at $55/month. Last verified Mar 24, 2026.

Score Breakdown

How we score →
Value
7
Ease of Use
9
Power
6
Setup Friction
8
Migration Ease
6
Transparency
7

Scores are editorial assessments on a 1–10 scale. Overall score uses a weighted formula: Value (25%), Power (20%), Transparency (20%), Ease (15%), Setup (10%), Migration (10%). Full methodology

Switching Intelligence

Sasanova Exclusive

Migration Difficulty

Easy

Implementation Complexity

Low

What triggers people to switch AWAY

  • Contact-based pricing scales with volume
  • Need more advanced features
  • Need omnichannel beyond email/chat

What blocks people from leaving

  • Conversation history
  • Knowledge base content
  • Saved replies and workflows

Data Export & Portability

CSV export, API access

Best For

  • Small teams wanting a simple, email-like support experience
  • Companies that value customer-friendly, non-robotic support
  • Teams wanting unlimited users without per-seat pricing

Avoid If

  • You need advanced ticketing and routing features
  • You need omnichannel support (phone, social)
  • You handle very high support volume (contact-based pricing scales)

Features

Shared inbox
Knowledge base (Docs)
Beacon widget
Customer profiles
Workflows
Reporting
Saved replies
Collision detection
AI Answers
Customer satisfaction ratings

Pricing

PlanMonthlyAnnualBillingLimits
FreeFreeFreeflat50 contacts/month, unlimited users, shared inbox, knowledge base, Beacon widget
StandardPopular$55/mo$600/yrflatUnlimited users, 100 contacts/month, workflows, custom fields, reporting
Plus$83/mo$900/yrflatUnlimited users, 250 contacts/month, Salesforce/Jira integrations, advanced permissions
ProContactContactcustom1,000+ contacts/month, enterprise security, dedicated onboarding

Free tier: 50 contacts/month, unlimited users, shared inbox, knowledge base, Beacon widget

Source: Help Scout PBC pricing page →Verified: Mar 2026Scoring methodology →

Pricing Calculator

Estimate your monthly cost for Help Scout. Click a plan to select it.

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Estimates based on published pricing. Usage-based plans are approximated. Verify with vendor for exact quotes.

Integrations

SlackHubSpotSalesforce (Plus)Jira (Plus)ZapierShopifyWordPressMailchimp

Alternatives

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Zendesk

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5.6

/ 10

Champions of customer service

Intercom

Intercom Inc.

6.4

/ 10

The complete AI-first customer service platform

Related Comparisons

Help Scout vs Intercom

Help Scout wins for teams wanting simple, email-like support with unlimited users. Intercom wins for SaaS companies wanting AI chatbots and proactive messaging.

Help Scout vs Freshdesk

Help Scout offers unlimited users with contact-based pricing and an email-like experience. Freshdesk offers a free tier with per-agent pricing and deeper automation features.

Help Scout vs Zendesk

Zendesk is a full enterprise support platform with 1,500+ marketplace apps. Help Scout is a simple shared inbox with unlimited users and contact-based pricing.

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