Close
Close Inc.
7.4
Overall Score / 10
Pipedrive
Pipedrive OÜ
7.3
Overall Score / 10
Our Verdict
Choose Close if:
- —You need built-in calling, SMS, and email sequences in one tool
- —You're an inside sales team doing high-volume outreach
- —You want to eliminate separate calling/dialer software
Choose Pipedrive if:
- —You want an affordable, visual pipeline CRM
- —You don't need built-in calling features
- —You're a smaller team on a tighter budget
The biggest difference: Close has built-in calling (Power Dialer and Predictive Dialer) and SMS; Pipedrive focuses on visual pipeline management without native phone features
Side-by-Side Comparison
| Criteria | Close | Pipedrive |
|---|---|---|
| Cheapest Paid Plan | $19/mo (Solo)Source: Close Inc. pricing page → | $14/mo (Lite)Source: Pipedrive OÜ pricing page → |
| Free Tier | No | No |
| Value for Money | 7 | 7 |
| Ease of Use | 8 | 9 |
| Feature Power | 7 | 7 |
| Setup Ease | 8 | 8 |
| Migration Ease | 6 | 6 |
| Transparency | 8 | 7 |
| Deployment | cloud | cloud |
| API Available | Yes | Yes |
| Platforms | Web | Web, iOS, Android |
| Compliance | SOC 2 Type II, GDPR | SOC 2, GDPR |
Feature Comparison
Feature Comparison Matrix
20 features compared · 18 differences
| Feature | Close | Pipedrive |
|---|---|---|
| Core | ||
| Activity tracking | None | Full |
| Built-in calling (Power Dialer, Predictive Dialer) | Full | None |
| Call coaching (Enterprise) | Full | None |
| Chatbot | None | Full |
| Deal management | None | Full |
| Pipeline management | Full | None |
| Smart Views | Full | None |
| SMS messaging | Full | None |
| Task management | Full | None |
| Visual pipeline | None | Full |
| Web forms | None | Full |
| Advanced | ||
| AI sales assistant | None | Full |
| Automations | None | Full |
| Custom activities | Full | None |
| Custom fields | None | Full |
| Email sequences | Full | None |
| Reporting | Full | Full |
| Workflows | Full | None |
| Integrations | ||
| API Access | Full | Full |
| Email integration | None | Full |
Pricing Comparison
Close Pricing
1 user only, basic CRM features
Leads, contacts, opportunities, email & calendar sync, Power Dialer (3 users max)
Multiple pipelines, custom activities, workflows, call recording
Predictive Dialer, custom objects, custom roles, call coaching
Pipedrive Pricing
3,000 deals, 30 custom fields, lead/deal management
Automations, email sync, scheduler
Advanced reporting, revenue forecasts, e-signatures
Unlimited everything, security alerts, implementation support
Who Should Choose Which?
Who should choose Close
Best for
- Inside sales teams at startups and SMBs
- Teams that want calling, email, and CRM in one tool
- Sales organizations focused on high-volume outreach
Avoid if
- You need a free CRM tier
- You need marketing automation features
- You have complex enterprise deal cycles
Who should choose Pipedrive
Best for
- Sales teams focused on pipeline management
- SMBs wanting an intuitive, visual CRM
- Teams that don't need marketing automation in their CRM
Avoid if
- You need built-in marketing automation
- You want a free CRM tier
- You need advanced customer service/ticketing features
Switching Guidance
Switching from Close
Common triggers to leave:
- •Need marketing automation
- •Need free tier
- •Need field sales features
Potential blockers:
- •Built-in dialer setup
- •Email sequence history
- •Call recordings
Switching from Pipedrive
Try Close
Plans from $19/mo
Try Pipedrive
Plans from $14/mo