Pipedrive
Pipedrive OÜ
7.3
Overall Score / 10
Close
Close Inc.
7.4
Overall Score / 10
Our Verdict
Choose Pipedrive if:
- —You need built-in calling, SMS, and email sequences in one tool
- —You're an inside sales team doing high-volume outreach
- —You want to eliminate separate calling/dialer software
Choose Close if:
- —You want an affordable, visual pipeline CRM
- —You don't need built-in calling features
- —You're a smaller team on a tighter budget
The biggest difference: Close has built-in calling (Power Dialer and Predictive Dialer) and SMS; Pipedrive focuses on visual pipeline management without native phone features
Side-by-Side Comparison
| Criteria | Pipedrive | Close |
|---|---|---|
| Cheapest Paid Plan | $14/mo (Lite)Source: Pipedrive OÜ pricing page → | $19/mo (Solo)Source: Close Inc. pricing page → |
| Free Tier | No | No |
| Value for Money | 7 | 7 |
| Ease of Use | 9 | 8 |
| Feature Power | 7 | 7 |
| Setup Ease | 8 | 8 |
| Migration Ease | 6 | 6 |
| Transparency | 7 | 8 |
| Deployment | cloud | cloud |
| API Available | Yes | Yes |
| Platforms | Web, iOS, Android | Web |
| Compliance | SOC 2, GDPR | SOC 2 Type II, GDPR |
Feature Comparison
Feature Comparison Matrix
20 features compared · 18 differences
| Feature | Pipedrive | Close |
|---|---|---|
| Core | ||
| Activity tracking | Full | None |
| Built-in calling (Power Dialer, Predictive Dialer) | None | Full |
| Call coaching (Enterprise) | None | Full |
| Chatbot | Full | None |
| Deal management | Full | None |
| Pipeline management | None | Full |
| Smart Views | None | Full |
| SMS messaging | None | Full |
| Task management | None | Full |
| Visual pipeline | Full | None |
| Web forms | Full | None |
| Advanced | ||
| AI sales assistant | Full | None |
| Automations | Full | None |
| Custom activities | None | Full |
| Custom fields | Full | None |
| Email sequences | None | Full |
| Reporting | Full | Full |
| Workflows | None | Full |
| Integrations | ||
| API Access | Full | Full |
| Email integration | Full | None |
Pricing Comparison
Pipedrive Pricing
3,000 deals, 30 custom fields, lead/deal management
Automations, email sync, scheduler
Advanced reporting, revenue forecasts, e-signatures
Unlimited everything, security alerts, implementation support
Close Pricing
1 user only, basic CRM features
Leads, contacts, opportunities, email & calendar sync, Power Dialer (3 users max)
Multiple pipelines, custom activities, workflows, call recording
Predictive Dialer, custom objects, custom roles, call coaching
Who Should Choose Which?
Who should choose Pipedrive
Best for
- Sales teams focused on pipeline management
- SMBs wanting an intuitive, visual CRM
- Teams that don't need marketing automation in their CRM
Avoid if
- You need built-in marketing automation
- You want a free CRM tier
- You need advanced customer service/ticketing features
Who should choose Close
Best for
- Inside sales teams at startups and SMBs
- Teams that want calling, email, and CRM in one tool
- Sales organizations focused on high-volume outreach
Avoid if
- You need a free CRM tier
- You need marketing automation features
- You have complex enterprise deal cycles
Switching Guidance
Switching from Pipedrive
Switching from Close
Common triggers to leave:
- •Need marketing automation
- •Need free tier
- •Need field sales features
Potential blockers:
- •Built-in dialer setup
- •Email sequence history
- •Call recordings
Try Pipedrive
Plans from $14/mo
Try Close
Plans from $19/mo