Freshsales
Freshworks Inc.
7.3
Overall Score / 10
HubSpot CRM
HubSpot Inc.
6.3
Overall Score / 10
Our Verdict
Choose Freshsales if:
- —You want AI lead scoring and built-in phone at an affordable price
- —You're already using Freshworks tools (Freshdesk, Freshchat)
- —You want predictable per-seat pricing for CRM features
Choose HubSpot CRM if:
- —You want the strongest free CRM tier available
- —You need deep marketing automation integrated with CRM
- —You want the broadest third-party integration ecosystem
The biggest difference: Freshsales includes built-in phone and AI scoring at affordable per-seat pricing; HubSpot bundles marketing automation but jumps to $890/mo for workflow features
Side-by-Side Comparison
| Criteria | Freshsales | HubSpot CRM |
|---|---|---|
| Cheapest Paid Plan | $11/mo (Growth)Source: Freshworks Inc. pricing page → | $20/mo (Starter)Source: HubSpot Inc. pricing page → |
| Free Tier | Yes Up to 3 users, contact management, built-in chat, email, and phone | Yes Unlimited contacts, basic CRM features, 2,000 email sends/mo, HubSpot branding |
| Value for Money | 8 | 6 |
| Ease of Use | 8 | 8 |
| Feature Power | 7 | 9 |
| Setup Ease | 7 | 7 |
| Migration Ease | 6 | 3 |
| Transparency | 7 | 4 |
| Deployment | cloud | cloud |
| API Available | Yes | Yes |
| Platforms | Web, iOS, Android | Web, iOS, Android |
| Compliance | SOC 2 Type II, GDPR, ISO 27001 | SOC 2 Type II, GDPR, ISO 27001 |
Feature Comparison
Feature Comparison Matrix
21 features compared · 20 differences
| Feature | Freshsales | HubSpot CRM |
|---|---|---|
| Core | ||
| Activity timeline | Full | None |
| Built-in phone | Full | None |
| Contact and account management | Full | None |
| Contact management | None | Full |
| Deal pipeline | None | Full |
| Forms | None | Full |
| Live chat | None | Full |
| Meeting scheduling | None | Full |
| Territory management | Full | None |
| Visual deal pipeline | Full | None |
| Advanced | ||
| Custom objects (Enterprise) | None | Full |
| Custom properties | None | Full |
| Email marketing | None | Full |
| Email sequences | Full | None |
| Email tracking | None | Full |
| Freddy AI (lead scoring, deal insights, forecasting) | Full | None |
| Reporting dashboards | None | Full |
| Reports and dashboards | Full | None |
| Workflow automation (paid) | None | Full |
| Workflows | Full | None |
| Integrations | ||
| API Access | Full | Full |
Pricing Comparison
Freshsales Pricing
Up to 3 users, contact and account management, built-in chat/email/phone
Visual pipeline, AI contact scoring, sequences, 2,000 bot sessions/mo
Multiple pipelines, AI deal insights, sales teams, territory management
Custom modules, AI forecasting, audit logs, dedicated account manager
HubSpot CRM Pricing
Unlimited contacts, basic CRM, email marketing (2,000/mo), forms, live chat
1,000 marketing contacts, remove branding, email health reporting
2,000 marketing contacts, automation, custom reporting, ABM
10,000 marketing contacts, revenue attribution, custom objects, hierarchical teams
Who Should Choose Which?
Who should choose Freshsales
Best for
- SMBs wanting an affordable CRM with AI features
- Teams using other Freshworks products (Freshdesk, Freshchat)
- Sales teams needing built-in phone and chat
Avoid if
- You need the deepest third-party integration ecosystem
- You need advanced marketing automation in the CRM
- You want the most customizable CRM (Salesforce is better)
Who should choose HubSpot CRM
Best for
- Startups wanting a free CRM to start
- Growing companies that want marketing + sales + CRM in one platform
- Teams that value excellent UX and onboarding
Avoid if
- You have a limited budget and plan to scale (Professional tier is $890/mo)
- You want simple, focused tools (HubSpot is a platform)
- You need deep customization without enterprise pricing
Switching Guidance
Switching from Freshsales
Common triggers to leave:
- •Need deeper integrations
- •Need advanced customization
- •Need marketing automation
Potential blockers:
- •Freshworks suite integration
- •AI scoring models trained on your data
- •Built-in phone setup
Switching from HubSpot CRM
Common triggers to leave:
- •Pricing shock at Professional tier
- •Feature bloat
- •Need more customization
Potential blockers:
- •Deep workflow automations
- •Contact history and activity logs
- •Multi-hub integration
- •Team training investment
Try Freshsales
Start free — no credit card required
Try HubSpot CRM
Start free — no credit card required