Pipedrive
Pipedrive OÜ
7.3
Overall Score / 10
Freshsales
Freshworks Inc.
7.3
Overall Score / 10
Our Verdict
Choose Pipedrive if:
- —Sales teams focused on pipeline management
- —SMBs wanting an intuitive, visual CRM
- —Teams that don't need marketing automation in their CRM
Choose Freshsales if:
- —SMBs wanting an affordable CRM with AI features
- —Teams using other Freshworks products (Freshdesk, Freshchat)
- —Sales teams needing built-in phone and chat
The biggest difference: Pipedrive wins on visual pipeline UX and marketplace integrations starting at $14/seat/mo. Freshsales counters with built-in phone, AI lead scoring (Freddy), and tighter Freshworks suite integration at $11/seat/mo.
Side-by-Side Comparison
| Criteria | Pipedrive | Freshsales |
|---|---|---|
| Cheapest Paid Plan | $14/mo (Lite)Source: Pipedrive OÜ pricing page → | $11/mo (Growth)Source: Freshworks Inc. pricing page → |
| Free Tier | No | Yes Up to 3 users, contact management, built-in chat, email, and phone |
| Value for Money | 7 | 8 |
| Ease of Use | 9 | 8 |
| Feature Power | 7 | 7 |
| Setup Ease | 8 | 7 |
| Migration Ease | 6 | 6 |
| Transparency | 7 | 7 |
| Deployment | cloud | cloud |
| API Available | Yes | Yes |
| Platforms | Web, iOS, Android | Web, iOS, Android |
| Compliance | SOC 2, GDPR | SOC 2 Type II, GDPR, ISO 27001 |
Feature Comparison
Feature Comparison Matrix
20 features compared · 19 differences
| Feature | Pipedrive | Freshsales |
|---|---|---|
| Core | ||
| Activity timeline | None | Full |
| Activity tracking | Full | None |
| Built-in phone | None | Full |
| Chatbot | Full | None |
| Contact and account management | None | Full |
| Deal management | Full | None |
| Territory management | None | Full |
| Visual deal pipeline | None | Full |
| Visual pipeline | Full | None |
| Web forms | Full | None |
| Advanced | ||
| AI sales assistant | Full | None |
| Automations | Full | None |
| Custom fields | Full | None |
| Email sequences | None | Full |
| Freddy AI (lead scoring, deal insights, forecasting) | None | Full |
| Reporting | Full | None |
| Reports and dashboards | None | Full |
| Workflows | None | Full |
| Integrations | ||
| API Access | Full | Full |
| Email integration | Full | None |
Pricing Comparison
Pipedrive Pricing
3,000 deals, 30 custom fields, lead/deal management
Automations, email sync, scheduler
Advanced reporting, revenue forecasts, e-signatures
Unlimited everything, security alerts, implementation support
Freshsales Pricing
Up to 3 users, contact and account management, built-in chat/email/phone
Visual pipeline, AI contact scoring, sequences, 2,000 bot sessions/mo
Multiple pipelines, AI deal insights, sales teams, territory management
Custom modules, AI forecasting, audit logs, dedicated account manager
Who Should Choose Which?
Who should choose Pipedrive
Best for
- Sales teams focused on pipeline management
- SMBs wanting an intuitive, visual CRM
- Teams that don't need marketing automation in their CRM
Avoid if
- You need built-in marketing automation
- You want a free CRM tier
- You need advanced customer service/ticketing features
Who should choose Freshsales
Best for
- SMBs wanting an affordable CRM with AI features
- Teams using other Freshworks products (Freshdesk, Freshchat)
- Sales teams needing built-in phone and chat
Avoid if
- You need the deepest third-party integration ecosystem
- You need advanced marketing automation in the CRM
- You want the most customizable CRM (Salesforce is better)
Switching Guidance
Switching from Pipedrive
Switching from Freshsales
Common triggers to leave:
- •Need deeper integrations
- •Need advanced customization
- •Need marketing automation
Potential blockers:
- •Freshworks suite integration
- •AI scoring models trained on your data
- •Built-in phone setup
Try Pipedrive
Plans from $14/mo
Try Freshsales
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